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Manage Recruitment, Selection and Induction of staff- Covers aspects of appropriate advertising, head hunting, short listing candidates, interview techniques, selection panels, selection criteria, employment strategies, employment contracts , induction process, and probation periods.
Manage People Performance- Clarity when outlining employee expectations, staff evaluation, grievance procedures, verbal and written warning process. Handling personalities. Appropriate supervision and skill recognition.
Active Leadership- Recognising and utilising your style of leadership, role modelling, holistic management, your Management strengths, how to promote a "team" philosophy, team versus individual performances, working without supervision, reporting structures.
Manage and Facilitate Effective Meetings- Meeting purpose, protocols and intended outcomes. Hosting successful meetings. Roles and responsibilities of meeting participants.
Safety In the Workplace- Government Legislation, Identifying hazards, PPE, manual handling, evacuation, food prep and handling and licences and qualifications. Covers aspects of staff induction, emotional and physical safety of staff, co-workers and clients. Development of a "safe worker" policy.
Bullyproofing the Workplace- Deals with definition of bullying and how to develop appropriate preventative strategies. Culture behind bullying and discrimination. Legislation and workplace obligations in relation to bullying and workplace violence.
How to Develop Coaches/Trainers and Mentors in Your Workplace- What skills and attributes do workplace Coaches/trainers require? Styles of workplace training.
Develop a Workplace Learning Environment- How to encourage workplace learning opportunities, mentoring and coaching, on and off site training, recognising training needs.
How to Manage Changes in the Workplace- How do people cope with change in the working environment and how does change impact on service delivery? Ways to manage change and opposition from clients and staff.
The Work/Life balance- How to manage home, health, family and work? Self care practices, stress management. The importance of debrief and supervision sessions in the workplace. Setting realistic goals and expectations. Recognising personal motivation.
OTHER TOPICS INCLUDE: Recruitment and Induction of Staff, Promoting Team Effectiveness, Effective Communication strategies, Assertiveness, Establish Networks, Report on Financial Activity, Time Management, Resolving Conflict in the Workplace, Ethical and legal Obligations, Legislation in the Workplace, Customer Service Strategies, Understanding Team Dynamics, How to be an Effective Personal Assistant and Risk Management.